Roku says it’s working to fix issues that users have been reporting following its 10.5 software update. The blog reported the problems earlier on Monday, citing posts on Reddit and forums where users said that apps like HBO Max, ESPN, Disney Plus, and more wouldn’t allow them to watch any video content after updating the OS their smart TVs.
Older Roku TV models or older Ultra players” are affected by the problematic update. In a post on its forum, the company instructs users with Ultra models 4660, 4661, 4662, or 4670, and users with a TV model 7XXX to manually check for a software update and tells owners of other devices to subscribe to the thread for future details.
While Roku users have also reported issues with streaming using the YouTube TV app, that particular issue doesn’t appear to be limited to just one platform — Android Police says that YouTube TV users have been having problems across almost every device, from streaming boxes like Apple TVs, Amazon Firesticks, and even Google’s Chromecasts, to consoles and smart TVs. YouTube’s support team said that it was working on a fix for the issue on Roku devices but later said that the company was looking into the case on other devices.